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Southwest Airlines (LUV)

Southwest Airlines Cargo was recognized as the top airline in the world in Air Cargo World's annual Air Cargo Excellence (ACE) Survey released today. Rated against 84 airlines, Southwest Airlines (NYSE: LUV) earned the highest overall airline score, led all airlines in the Performance and Value categories, and received the highest honor, the Diamond Award.
The Air Cargo Excellence Survey, established five years ago and published annually by Air Cargo World, acknowledged Southwest Airlines Cargo for achievements in air cargo excellence in four key areas: Customer Service, Performance, Information Technology, and Value.

Mar 11 · 3:22:00 PM · Source: Company Press Release
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by Steve Wieczorek

Republic Airways (RJET)

Republic Airways (NASDAQ:RJET), the new owner of Midwest Airlines has added almost 400 jobs in Milwaukee since last October, according to WHBL.com. That’s approximately half the 800 total jobs that Republic Airways promised to add by the end of this year. However, it still doesn’t come close to replacing the 2,600 jobs Midwest has dropped since the start of 2008.
Republic says it has 1,140 employees in Milwaukee and nearby Oak Creek. The new jobs are designed to boost Midwest’s market share in Milwaukee, which has dropped from 50 percent to around 35 percent.

Mar 9 · 12:05:00 PM · Source: WHBL.com
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by Steve Wieczorek

Lan Chile S.a. (LFL)

Chilean carrier LAN Airlines (NYSE: LFL) announced on Friday the increase of capacity of its domestic and international operations to and from Santiago International Airport, according to TradingMarkets.com. As of Friday, LAN was operating 54% of its normal flight operations to and from Santiago.
Even though the airline is still operating some temporary LAN facilities at the Santiago airport, the systems that we have in place are working quickly and efficiently, stated a LAN official. We hope to be able to return to operating 100% of our flights out of the Santiago airport terminal shortly.

Mar 9 · 11:12:00 AM · Source: TradingMarkets.com
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by Steve Wieczorek

Hawaiian Holdings Inc. (HA)

Hawaiian Airlines, a subsidiary of Hawaiian Holdings, Inc., (NASDAQ:HA) today announced the purchase of an additional Airbus A330-200 scheduled for delivery in the second quarter of 2011. With this announcement, Hawaiian is now acquiring 10 new A330s with purchase rights available for five additional aircraft. The first three A330s to join Hawaiian's fleet are scheduled to arrive in April, May and November of this year.
Mark Dunkerley, Hawaiian's president and CEO, said, "Good financial performance has positioned us well to seize the opportunities to grow our business. The A330 is the right aircraft for our customers and our bottom line and acquiring this additional aircraft will allow us to better capitalize on improving demand as the economic recovery gets underway."

Mar 9 · 10:54:00 AM · Source: Company Press Release
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by Steve Wieczorek

AMR (AMR)

American Airlines (NYSE:AMR) Leverages NICE Interaction Analytics to enhance customer experience, according to Market Watch. NICE Systems (NASCAQ:NICE), a leading global provider of advanced solutions that enable enterprises and security organizations to extract insight from interactions, transactions and evaluations to drive business performance, and American Airlines today announced that American is achieving improvements in customer experience following a successful deployment of the NICE SmartCenter suite
The value-add that NICE solutions delivered to American include being able to find better ways to understand trends in customer calls and how to more effectively provide services to them. Additionally, the system has been leveraged to assist management in making key process improvement decisions.

Mar 9 · 10:36:00 AM · Source: Market Watch
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by Steve Wieczorek

Delta Air Lines (DAL)

Delta Air Lines Inc. (NYSE:DAL) and JetBlue Airways Corp. (NASDAQ:JBLU) want exemptions from a new government rule that will limit the time passengers can be held on the tarmac, according to Statesman.com. The airlines say closure of the main runway at New York's JFK airport could mean expensive delays.
The Department of Transportation's new rule, which goes into effect April 29, orders airlines to let passengers off planes delayed for three hours or face hefty fines. The JFK runway closed March 1 and is already causing delays, and airlines don't want to be fined if they stretch past three hours.

Mar 9 · 10:23:00 AM · Source: Statesman.com
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by Steve Wieczorek

US Airways (LCC)

The U.S. Department of Transportation said Monday it has fined US Airways (NYSE:LCC) $40,000 for not disclosing full ticket prices on its Website, according to Market Watch. The Tempe, Ariz., airline was accused of not providing additional taxes and fees on initial searches for one-way flights, nor any notice that the additional costs would be added later in the transaction.
The DOT requires Internet advertising to display the full fare after taxes and fees on the first screen, along with a hyperlink that takes consumers to a page that describes the additional charges, according to the agency.

Mar 9 · 10:15:00 AM · Source: Market Watch
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by Steve Wieczorek

Alaska Air Group Inc. (ALK)

Seattle's Pear Press has teamed with Alaska Airlines (NYSE:ALK) to promote its bestselling book "Brain Rules: 12 Principles for Surviving and Thriving at Work, Home and School" (2009) by molecular biologist John Medina, in a marketing move to overcome the challenges facing publishers in search of an ever-elusive customer base.
Pear Press founder and publisher Mark Pearson reached an agreement with Alaska Airlines in which the press has provided 10,000 copies of Brain Rules in exchange for free marketing and publicity through the month of March via the airline's website and extensive email list.

Mar 9 · 10:02:00 AM · Source: Publishers Weekly
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by Steve Wieczorek

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