AMR (AMR)

American Airlines (NYSE:AMR) Leverages NICE Interaction Analytics to enhance customer experience, according to Market Watch. NICE Systems (NASCAQ:NICE), a leading global provider of advanced solutions that enable enterprises and security organizations to extract insight from interactions, transactions and evaluations to drive business performance, and American Airlines today announced that American is achieving improvements in customer experience following a successful deployment of the NICE SmartCenter suite
The value-add that NICE solutions delivered to American include being able to find better ways to understand trends in customer calls and how to more effectively provide services to them. Additionally, the system has been leveraged to assist management in making key process improvement decisions.

Mar 9 · 10:36:00 AM · Source: Market Watch
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by Steve Wieczorek