News for Starbucks
Jan 15 · 9:56:00 AM · Source: Seattlepi.com
Seattlepi.com is reporting that Starbucks Corp. says it plans to close a 130-worker call center at its Seattle headquarters, using an outside company in Albuquerque, N.M., to handle customer feedback.
Starbucks spokeswoman Stacey Krum characterized the change as an effort to better manage feedback, rather than a cost-cutting move. The Seattle company did not disclose details of its arrangement with Sitel.
Krum says the company hopes to find jobs for the affected employees elsewhere at Starbucks. If they are laid off, they will receive severance pay and help in finding another job.
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by Rich Pike
Jan 14 · 12:58:00 PM · Source: Company Press Release
Starbucks announced it will introduce 10 new Tazo® Full Leaf teas as the exclusive
teas sold at Starbucks company operated and licensed stores across the U.S. and Canada. The new Tazo® Full Leaf teas feature blends of whole tea leaves, larger cut spices and botanicals and are packaged in tea sachets, delivering on what customers have been asking for – a more premium tea experience.
The 10 new Tazo® Full Leaf teas include two new blends and eight returning customer favorites, now in full leaf form. The new teas will be brewed and served at Starbucks stores at the suggested retail price of $1.85-$2.35 depending on size and region, and will be available in 15-count tins for at-home brewing at the suggested retail price of $6.95.
“Many tea drinkers find full leaf teas have a more delicate and subtle taste experience,” said Stuart Johnson, director, Tazo Tea beverages. “By making these available, we think the new tea options deliver exactly on what our customers have been asking us for, and that’s an enhanced, more dimensional tea experience.”
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by Rich Pike
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