American Express (AXP)

American Express and Discover were named as the two best credit card companies based on overall consumer satisfaction, according to J.D. Power and Associates 2009 Credit Card Satisfaction Study.
The study ranks consumer satisfaction of credit card usage on six factors including customer interaction, interest rates and fees, payment processes, benefits and services and problem resolution. The study uses a 1,000 point scale and found that consumers are overall much less satisfied with their credit cards in 2009 than they were in 2008 and 2007.

Oct 28 · 12:41:00 PM · Source: American Banking News · Related: Discover Financial Services
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by Michael Oliveto